Senior Strategic Accounts Manager, Small Market (Central or Mid-West)

The role

The Senior Strategic Accounts Manager will retain and grow Garner's small group employer clients. This person will serve as a strategic partner on plan design, cost trends, and performance to drive Net Revenue Retention.

What you will do

• Own the process to retain and upsell Garner's small group employer clients
• Collaborate with the Client Success Manager to ensure client results
• Serve as the client's strategic partner on plan design and cost trends
• Establish and manage key strategic broker and client relationships
• Monitor client health and execute plans to address account risks
• Partner with finance, product, data, and technology teams to deliver value reports
• Drive improved Net Revenue Retention and other KPIs

Required qualifications

• Deep fully insured and small group self-funded health plan design and benefits knowledge
• Experience advising employer clients on benefits strategy and cost performance
• 4+ years of experience in a commercially-oriented consultant/broker, account management, or sales role in the employee benefits space
• Proven results of achieving retention and upsell targets year over year
• Self-starter mentality to work in an ambiguous, rapidly evolving, and fast-paced startup environment
• Excellent communication, presentation, and articulation skills
• Demonstrated ability to solve problems in ambiguous strategic situations
• Commitment to intense urgency, individual accountability, and authentic feedback

Benefits

• Flexible PTO
• Medical/Dental/Vision plan options
• 401(k) with company match
• Flexible spending accounts
• Teladoc Health

About the company

Garner partners with employers to redesign healthcare by identifying best-performing doctors using proprietary clinical metrics. The company uses AI to help members access higher-quality care and lower costs.