Senior Client Success Manager (Mid-Market)

Remote. Posted a month ago

The role

The Senior Client Success Manager drives engagement, satisfaction, and retention for a mid-market book of business. This person manages client and broker relationships and executes workflows to ensure clients realize value from Garner.

What you will do

Own and manage mid-market client and broker relationships for 50–60 accounts.
Execute key workflows and monitor account health to address risks.
Track and analyze client success KPIs to drive engagement and retention.
Develop and execute engagement plans aligned to client goals.
Manage multiple concurrent client projects with attention to detail.
Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge.
Lead client meetings and communications with stakeholders and broker partners.
Represent the company in virtual and in-person client-facing sessions.
Develop and deliver client reports, presentations, and educational sessions.

Required qualifications

4+ years of experience managing a large, high-performing B2B book of business.
Proven track record of driving engagement, client satisfaction, and NRR.
Demonstrated client management expertise including executive relationships and day-to-day account management.
Ability to navigate complex client and broker stakeholder environments.
Exceptional project management and organizational skills.
Data-driven mindset leveraging KPIs and client insights.
Strong executive presence and communication skills.
Proactive, solutions-oriented approach.

Nice to have

Experience in the healthcare and benefits industry

Benefits

Equity incentive
Flexible PTO
Medical/Dental/Vision plan options
401(k) with company match
Flexible spending accounts
Teladoc Health

About the company

Garner is on a mission to transform the U.S. healthcare system by partnering with employers to redesign how healthcare works. The company uses proprietary clinical metrics to identify best-performing doctors and steer members to high-quality care.