Manager, Engineering (Business Technology)

The role

You will lead engineering efforts for the internal customer support engine. You will own the identity provider solution and the internal network for the NYC HQ.

What you will do

• Own Garner’s identity provider solution end to end
• Ensure optimal onboarding and off-boarding experience for employees and contractors
• Own Garner’s internal network end to end
• Grow and develop the business technology team
• Own capacity planning, hiring, development, and termination of support and systems engineering resources
• Provide and nurture meaningful metrics including Support SLA adherence

Required qualifications

• Mastery in managing high-impact, strategic relationships with internal stakeholders
• Capacity to accurately identify and correct employee misallocations
• A systematic approach that drives innovation and improves internal employee experience
• A commitment to operating with intense urgency
• Owning results through individual accountability
• Providing authentic, direct feedback to elevate the rest of your team

Nice to have

• A desire to be a part of a high-performing, mission-driven team

Benefits

• equity incentive
• flexible PTO
• Medical/Dental/Vision plan options
• 401(k)
• Teladoc Health

About the company

Garner is on a mission to transform the U.S. healthcare system by partnering with employers to redesign how healthcare works. They use proprietary clinical metrics and AI to identify best-performing doctors and steer members to better care.