Payments Operations Analyst

The role

You will run day-to-day payment operations including weekly cycles, funding, and controls. You will work with external partners to resolve payment issues and support new client launches.

What you will do

• Run day-to-day payment operations including weekly payment cycles, funding, and checks and controls
• Serve as a point of contact for external payment partners
• Investigate payment issues end to end by analyzing error reports and finding root causes
• Support new client and partner launches by setting up payment workflows
• Analyze and resolve payment questions from clients, members, and internal teams
• Maintain and improve reporting, trackers, and dashboards
• Contribute to internal tools, documentation, and process improvements using automation and AI tools
• Raise risks early to ensure issues are resolved before they reach members

Required qualifications

• 1-4 years of experience in operations, analytics, or a similar role
• Experience working with external partners or vendors to troubleshoot and resolve issues
• Analytical mindset with attention to detail
• Comfort working with financial data and reconciliations in Excel/Google Sheets
• Clear, proactive communication with internal teams and external partners
• Comfort using AI tools
• High ownership mentality and detail orientation
• Track record of delivering operational initiatives on tight deadlines
• Willingness to roll up your sleeves
• Methodical problem-solver

Nice to have

• Experience in payments, fintech, payroll, benefits, or healthcare operations
• Familiarity with file-based integrations (for example, SFTP, encryption, or file mapping)

Benefits

• Equity incentive
• Flexible PTO
• Medical/Dental/Vision plan options
• 401(k)
• Teladoc Health

Before you apply

• Unable to sponsor or take over sponsorship of an employment visa at this time

About the company

Garner partners with employers to redesign healthcare by identifying best-performing doctors using proprietary clinical metrics. The company uses AI to help members access higher-quality care and lower costs.