Fleet Dispatcher (Dallas Metroplex)

The role

You will act as the real-time command center for an autonomous fleet and Autonomous Vehicle Operators. You will coordinate daily shifts, monitor vehicle status, and manage communications between operators, stakeholders, and clients.

What you will do

• Dispatch and communicate daily shifts, assigned vehicles, and route instructions to AVOs
• Monitor real-time status of dispatched vehicles and deliveries
• Provide updates to AVOs and clients to maintain delivery schedules
• Serve as primary contact for emergency and non-emergency inbound communications
• Communicate delivery statuses and delays to customers
• Communicate urgent updates and resolutions to AVO Supervisors and Operations Management
• Track vehicle locations and freight progress using TMS and fleet management software
• Ensure AVOs and drivers adhere to operational procedures, safety protocols, and DOT/FMCSA compliance
• Log all operational data, schedules, delivery times, and delays
• Maintain vehicle operator work records and generate daily reports

Required qualifications

• 3+ years of high-volume experience as a dispatcher in transportation, fleet, shipping, or logistics industry
• Knowledge and understanding of DOT/FMCSA regulations regarding Hours of Service and general compliance
• Proficiency with order management systems, dispatching software, TMS, and instant messaging platforms like Slack and Zoom
• Outstanding organizational skills
• Ability to multitask
• Sound judgment for critical thinking and rapid decision-making under pressure
• Excellent written and verbal communication skills
• Experience with fast, accurate data entry
• Background in running reports or performing basic operational analytics
• Must be able to work a full 12-hour shift on site in Fort Worth, TX
• Flexibility and responsiveness for possible overnight schedule

About the company

Gatik is a leader in autonomous middle-mile logistics providing autonomous transportation-as-a-service. The company uses proprietary Level 4 autonomous technology to transport freight between pick-up and drop-off locations.