Sr. Manager, Market Operations

The role

The Sr. Manager, Market Operations is the market end-to-end operational leader responsible for building, operating, and scaling Gatik's market presence in an assigned region. You will lead a multidisciplinary site leadership team and manage local fleet performance, depot logistics, safety compliance, and driver management.

What you will do

• Oversee daily facility operations, layout optimization, yard traffic, and infrastructure safety.
• Direct inbound/outbound staging, route alignment, and schedules to meet customer SLAs.
• Manage fueling routines, schedules, and protocols.
• Partner with the local Fleet Manager to oversee vehicle maintenance and vendor relationships.
• Collaborate with AV Engineering, Hardware, and Product teams on field testing and upgrades.
• Lead recruitment, onboarding, scheduling, and performance management of safety drivers, field operators, and yard technicians.
• Enforce adherence to Safety Management System (SMS) and PPE policies.
• Ensure compliance with DOT, FMCSA, IFTA, vehicle registrations, DVIRs, HOS, and local fuel storage regulations.
• Direct incident response, vehicle recovery, and regulatory reporting.
• Execute the Market Launch Playbook to set up new depots and expansion routes.

Required qualifications

• 6–10+ years of operational leadership in freight logistics, depot operations, commercial fleet management, autonomous transportation, or high-velocity logistics hubs.
• Proven track record directly managing multi-disciplinary teams.
• Deep expertise in middle-mile/last-mile freight flows, yard management systems, dock staging, and fleet fueling infrastructure.
• Solid mechanical understanding of commercial vehicle systems (brakes, powertrains, electrical systems, PM).
• Hands-on experience negotiating vendor SLAs and managing regional maintenance providers.
• Hands-on operational grit with a willingness to resolve real-time field disruptions on-site at local depots.
• Strong business acumen to link daily depot execution to commercial growth and profitability.
• Data-driven mindset skilled at using KPIs and diagnostic metrics.

About the company

Gatik is a leader in autonomous middle-mile logistics providing an autonomous transportation-as-a-service (ATaaS) solution. The company focuses on short-haul, B2B logistics for Fortune 500 retailers using proprietary Level 4 autonomous technology.