Program Manager, Operations Readiness

The role

You will manage readiness for software releases, hardware improvements, platform updates, and operational process changes. You will act as the primary conduit between Technical Engineering and Operations to ensure changes are enabled, communicated, trained, and validated.

What you will do

• Own readiness programs end to end.
• Standardize the readiness process using templates, checklists, and go/no-go gates.
• Apply lean principles to rollout workflows.
• Bridge Engineering and Operations by translating technical changes into operational impact.
• Maintain the operations triage process for issue intake, prioritization, and tracking.
• Escalate field feedback to shape future releases.
• Partner across Product, Operations, Training, and Safety functions.
• Drive training and enablement for documentation and SOP updates.
• Manage risk and safety alignment for changes.
• Coordinate phased or market-by-market rollouts and run retrospectives.

Required qualifications

• Bachelor’s degree in Engineering, Operations Management, Business, or a related field, or equivalent practical experience.
• 5+ years of experience in program management, operations, or launch management.
• Experience managing cross-functional programs with several stakeholders, including technical engineering teams.
• Experience building or running an issue triage, intake, or escalation process.
• Working knowledge of lean principles and process standardization.
• Experience preparing operations teams for product, technology, or process changes.
• Excellent written and verbal communication.
• Experience with program management and issue tracking tools such as Jira, Confluence, Asana, or Smartsheet.

Nice to have

• Experience in autonomous vehicles, trucking, logistics, or fleet operations
• Lean Six Sigma Yellow or Green Belt, or equivalent lean training
• Experience supporting software or hardware release cycles in a technology or robotics environment
• Familiarity with safety-critical operations and change management processes
• Experience working with training and enablement teams to roll out SOPs and field training
• PMP, CSM, or similar program management certification
• Experience in a high-growth or startup environment

About the company

Gatik is a leader in autonomous middle-mile logistics using its autonomous transportation-as-a-service solution. The company focuses on short-haul, B2B logistics for Fortune 500 retailers.