Field Service Technician

The role

You will perform complex diagnostics, maintenance, repairs, and hardware/software integration on autonomous vehicle fleets. This includes working on OEM vehicle platforms and proprietary autonomous software and hardware stacks.

What you will do

• Perform maintenance, diagnostic troubleshooting, and repairs on OEM vehicle platforms and autonomous software/hardware stacks.
• Handle software/firmware flashing.
• Execute rapid root-cause repairs, sensor calibrations, vehicle upfits, and End-of-Line testing.
• Act as a technical liaison for remote engineering support.
• Carry out Technical Service Bulletins, recall campaigns, and hardware/software retrofits.
• Validate Standard Work Instructions and SOPs.
• Author detailed service records, diagnostic write-ups, and failure analysis reports.
• Interpret complex engineering schematics and specs.
• Adhere to safety protocols including SMS, LOTO, and PPE.
• Maintain shop cleanliness and compliance with 6S, OSHA, DOT, and FMCSA standards.

Required qualifications

• 5+ years of hands-on experience in field service, commercial vehicle maintenance, automotive diagnostics, or AV/robotics electro-mechanical repair.
• Proven full-stack troubleshooting skills across OEM vehicle platforms and autonomous software/hardware stacks.
• Proficiency with engineering-level tooling, including micro-ohm meters, digital multimeters, CAN bus analyzers, and wiring repair equipment.
• Strong technical writing and comprehension skills.
• Ability to interpret complex schematics and write clear, structured diagnostic write-ups and service logs.
• Knowledge of safety and compliance, including LOTO, electrical safety, and OSHA/DOT/FMCSA regulations.

About the company

Gatik is a leader in autonomous middle-mile logistics providing autonomous transportation-as-a-service solutions. The company focuses on short-haul, B2B logistics for Fortune 500 retailers using proprietary Level 4 autonomous technology.