Technical Program Manager, Operations Readiness

The role

You will act as the main link between Engineering and Commercial Operations for engineering-driven hardware, software, map and posture changes. You will plan operational readiness, training and workflows before each deployment, and track rollout milestones and risks.

What you will do

• Serve as the primary bridge between Engineering and Commercial Operations for engineering-driven changes
• Ask structured questions to evaluate how new hardware, software, map or posture changes affect daily operations
• Map operational touchpoints and build end-to-end readiness plans, training materials and updated workflows before deployment
• Coordinate Ops leadership, AVO drivers, field safety and engineering so field teams are qualified for updates
• Track operational rollout milestones, manage operational risks and provide post-deployment feedback to engineering

Required qualifications

• 3-5+ years of experience in operations readiness, product feature rollouts, program management or operational training in a scaled technology or logistics company
• Strong cross-functional communication and questioning skills
• Ability to translate technical engineering changes into practical operational procedures
• Strong organizational skills and ability to manage complex operational change management workflows

Nice to have

• Background in AV/robotics, mobility, logistics or hardware-enabled service platforms
• Based in the Bay Area, with willingness to work closely with local test and operations teams onsite

Before you apply

• Gatik participates in the U.S. Department of Homeland Security E-Verify program

About the company

Gatik is an autonomous freight company founded in 2017 and headquartered in Santa Clara, California. Its autonomous trucks run daily for customers such as PepsiCo and Loblaw across the United States and Canada.