HVAC/R Technical Service Advisor

The role

The Technical Service Advisor reviews work completed by technicians to ensure quality and accuracy. This role fills the gap between field work and final customer invoicing by providing technical guidance and completing quotes.

What you will do

• Review all service tickets including time, materials, pictures, and equipment
• Correspond with technicians to clarify technical information
• Report quality issues or concerns to management
• Complete quotes based on technician recommendations and industry standards
• Extract pull-through work from service calls and preventative maintenance visits
• Perform quality and cost control of all quoted projects
• Develop relationships with customers
• Communicate with customers regarding quoted work
• Follow up with customers on quoted work and coordinate with service team
• Maintain an organized workspace and file documents

Required qualifications

• High School diploma or GED
• Five years experience in mechanical service, mechanical field estimating, or related field
• OR Bachelor's degree in Engineering, Construction Management, or related fields and two years experience in Project Management and/or estimating, at least two years of experience in a leadership role

Nice to have

• HVACR Mechanical Technical Expertise
• Field estimating experience
• Ability to multitask in a fast-paced environment
• Verbal & written communication skills
• Attention to detail and organization
• Proficiency in Microsoft Word, Excel, & Outlook

Benefits

• Competitive Salary
• Company paid vacation and holidays
• Company health care, vision, & dental benefits
• 401k plan with Company match
• Company paid life insurance
• Education and training provided with monetary incentives available for education courses completed
• Eligible for performance and company-based bonuses

About the company

G.E. Mechanical, LLC. is a full-service mechanical contractor founded in 1984. They provide HVAC, Refrigeration, Plumbing, Drain Cleaning, Environmental and Vacuum Truck Services, Emergency Underground Repairs, as well as Septic Pumping and Lift Stations.