Client Service Manager

The role

The Service Supervisor oversees the service support department team and customer service representatives. This person coordinates daily service operations, customer inquiries, work assignments, and technical support for HVAC-R, Plumbing, and Environmental service activities.

What you will do

• Lead, train, mentor, and support service department personnel and customer service representatives
• Receive and prioritize work requests, customer inquiries, and escalated issues
• Assign personnel to jobs and coordinate daily service activities
• Monitor and evaluate individual and team performance
• Conduct regular performance evaluations and identify training needs
• Handle escalated customer issues and complaints
• Collaborate with other trades, sales, operations, and stakeholders
• Ensure adherence to company policies, safety expectations, and regulations
• Recommend personnel actions including hiring, discipline, or promotion
• Review work orders for accuracy, quality, and documentation

Required qualifications

• High School diploma or GED
• Five years experience with customer service, service contract administration, maintenance administration, HVAC service coordination, dispatching, or related experience
• Strong verbal and written communication skills
• Strong organizational skills
• Attention to detail
• Customer service orientation
• Problem-solving ability
• Proficiency with Microsoft Office applications and service-related software systems
• Experience leading teams
• Experience motivating team members
• Experience de-escalating challenging situations
• Experience communicating technical and conceptual information clearly

Nice to have

• HVACR, plumbing, or mechanical service experience
• Basic understanding of HVAC systems, equipment, terminology, and service workflow
• Experience with dispatching software, CRM systems, work order systems, purchasing systems, or service management platforms
• Proficiency in Microsoft Word, Excel, and Outlook
• Dynamics experience
• Ability to multitask, prioritize schedules, and adapt to changing service needs in a fast-paced environment
• Ability to work as a team player

Benefits

• Competitive base salary
• Medical
• Vacation
• Holiday
• 401(k) benefits package

About the company

G.E. Mechanical, LLC. is a full-service mechanical contractor founded in 1984. They provide HVAC, Refrigeration, Plumbing, Drain Cleaning, Environmental and Vacuum Truck Services, Emergency Underground Repairs, Septic Pumping and Lift Stations.