Client Success Manager

The role

You will support the delivery of large client programs and help grow critical accounts. You will be part of a cross-functional team managing $5-8 million in annual client revenue.

What you will do

• Support Senior Client Success teams in managing Fortune 100 client relationships and account expansion strategies
• Execute engagement and delivery strategies for both online and in-person training programs
• Document direct costs associated with program delivery
• Own internal and client-facing meeting summaries, including key decisions and action items
• Track day-to-day program success through learning and sentiment metrics
• Collaborate with internal teams to ensure high-quality corporate program delivery
• Create and present delivery reports containing qualitative and quantitative data

Required qualifications

• At least 2+ years of prior work experience with polished communication and a strong work ethic
• Minimum 2+ years in consulting, customer service, or client management working with various stakeholders
• 2+ years of proficiency using Excel and Google Suite
• Ability to handle significant travel, up to 50%

Nice to have

• Experience in project management or coordinating training programs

Benefits

• medical
• dental
• vision
• term life insurance
• short-term and long-term disability
• additional voluntary benefits
• commuter benefits
• wellness plans & reimbursement
• retirement programs
• paid time off
• parental leave
• holiday pay

About the company

General Assembly offers training in web development, data, design, business, and more. The company helps employers cultivate top tech talent and transform teams through strategic learning.