Helpdesk Technician

The role

The Helpdesk Technician will provide Tier 2 and Tier 3 support for Windows and Linux users. This role involves managing devices through Intune, administering Azure / Entra ID, and supporting engineering software like CAD, CAM, and CFD.

What you will do

• Provide Tier 2 and Tier 3 support for Windows and Linux users.
• Administer and maintain Microsoft Intune for device configuration, patching, compliance, and endpoint security.
• Manage Azure / Entra ID identities, MFA, and conditional access policies.
• Support user and group administration across Microsoft 365 services.
• Support and troubleshoot engineering software such as CAD, CAM, and CFD tools.
• Manage the onboarding and offboarding lifecycle.
• Oversee asset management, tracking devices, licenses, and inventory.
• Contribute to ITSM workflows, including incident, request, and change management.
• Collaborate with systems and network teams on escalations and continuous improvement.
• Maintain clear, up-to-date documentation and SOPs.

Required qualifications

• 4+ years of experience in a helpdesk, desktop, or IT support role, with senior or Tier 2–3 responsibilities.
• Deep hands-on experience with Microsoft Intune, Azure / Entra ID, and Microsoft 365 administration.
• Proficiency in Windows and Linux environments.
• Strong understanding of endpoint management, device compliance, and identity access control.
• Experience supporting engineering and manufacturing systems (e.g., CAD, CAM, CFD applications).
• Strong troubleshooting skills with a proactive, customer-focused mindset.
• Clear communication, solid documentation skills, and attention to operational detail.
• Ability to work extended hours and weekends as necessary.

Nice to have

• Experience in manufacturing, engineering, or heavy industry settings.
• Familiarity with GCC High or similar secure operational environments.
• Experience using ManageEngine, ServiceNow, or other ITSM tools for asset and service management.
• Knowledge of PowerShell or other scripting for automation and reporting.
• Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100/MD-101) or equivalent.

Benefits

• Stock options
• Medical coverage
• Vision coverage
• Dental coverage
• 401(k) retirement plan

About the company

General Matter enriches uranium to produce low-cost enrichment services. The company is designing, building, and operating enrichment services in the US to power advanced reactors.