Sr. Manager - IT Commercial and Medical Systems

The role

The Senior Manager, Commercial and Medical Systems serves as the interface between Information Technology and business stakeholders. This person will ensure alignment between business priorities and technology solutions to support growth and patient outcomes.

What you will do

• Monitor and interpret emerging trends in life sciences commercial and medical technology.
• Advise senior leaders on strategic opportunities, risks, and modernization pathways.
• Facilitate cross-functional forums to align on technology strategy and innovation priorities.
• Develop multi-year capability roadmaps across CRM, customer master data, reporting, and medical systems.
• Manage investments using a transparent, value-based framework.
• Serve as product owner for CRM platforms, customer master data, reporting, and websites.
• Own the Medical Information Center and Veeva Vault MedComms.
• Manage platform lifecycle including upgrades, integrations, vendor relationships, and licensing.
• Apply structured problem-solving and process mapping to design scalable solutions.
• Use AI tools to accelerate work, research concepts, and prototype solutions.

Required qualifications

• Bachelor's degree in Information Technology, Data Sciences, Business Administration, Life Sciences, or a related field, or equivalent practical experience.
• 4+ years of progressive experience in IT, business relationship management, or business systems roles supporting Commercial and/or Medical functions within biopharma.
• Strong problem-solving skills, with experience using process mapping or similar techniques.
• Working familiarity with CRM concepts and platforms (e.g., Veeva CRM, Salesforce).
• General familiarity with customer master data concepts and reporting/analytics tools (e.g., Power BI).
• Genuine curiosity about medical information systems, such as a Medical Information Center (MIC) and/or Veeva Vault MedComms.
• Demonstrated aptitude and enthusiasm for using AI tools to learn new domains quickly.
• Excellent communication and relationship-building skills.

Nice to have

• Master's degree in Business Administration (MBA), Information Systems, or a related discipline.
• Experience in a life sciences, diagnostics, or biopharma organization supporting Commercial and Medical functions.
• Experience translating business needs into technology requirements and managing demand intake, prioritization, and delivery.
• Exposure to CRM platforms (Veeva CRM, Salesforce), customer master data tools (e.g., Veeva Network), or medical information systems (MIC, Veeva Vault MedComms).
• Experience with enterprise data & analytics tools (e.g., Power BI) and interest in advanced analytics or AI use cases.
• Experience working in regulated environments (e.g., healthcare, life sciences, biotech), including awareness of compliance considerations (HIPAA, GDPR, promotional compliance, GxP where applicable).
• Familiarity with enterprise architecture frameworks and business capability modeling.
• Experience with portfolio management, governance frameworks, and value realization tracking for IT investments.
• Strong change management experience, including stakeholder adoption strategies, training, and organizational readiness.
• Experience with ITIL and project management.

Benefits

• Comprehensive health, life and disability insurance
• Employer-matched 401(k) plan
• Lifestyle spending account
• Flexible time-off + paid holidays and winter holiday period
• Tuition reimbursement & loan repayment assistance
• Paid parental leave
• Paid onsite parking
• Commuter subsidy

Before you apply

• Only candidates within commuting distance of Somerville will be considered.

About the company

Genetix Biotherapeutics is pursuing curative gene therapies to give patients and their families more days. The company is composed of doers, thinkers and collaborators who embrace values of innovation, diversity, and radical care.