Customer Success Manager - Sportsbook, North America

The role

You will manage the ongoing customer lifecycle for allotted customers in North America. You will identify upsell and cross-sell opportunities to ensure successful renewals.

What you will do

• Develop a deep understanding of clients organizations and build strong relationships.
• Contribute towards the contract renewal process to ensure business retention and growth.
• Identify upsell/cross-sell opportunities and ensure speedy closure of deals.
• Ensure customer contractual requirements are understood, delivered and resolved.
• Liaise with trading and support teams to monitor and escalate issues.
• Lead and/or contribute to key Customer Success projects.
• Monitor customer performance against SLAs and report findings via KPI reports.
• Use analytical skills to identify and solve complex problems.
• Formalize, maintain and analyze regular client feedback systems.
• Manage customer and contract data within the CRM system.

Required qualifications

• A minimum of 3 years proven success in a B2B commercial role
• Experience contributing to the end-to-end sales process for high-value deals and strategic customers
• Strong communication skills both written & verbal
• Proven creative problem-solving approach and strong analytical skills
• Highly organized and data-driven with excellent attention to detail
• High level of technical proficiency at Excel/Salesforce or other CRM systems
• A willingness to travel internationally (sometimes at short notice)

Nice to have

• Ideally has experience with sports betting or sports technology related industries
• Passion & interest in sports and/or sports betting

Benefits

• Genius Sports Group’s benefits plan
• Competitive salary
• Range of benefits

About the company

Genius Sports enables a new era of sports for fans worldwide by bringing together next-gen technology and live data.