VP, Customer Success - Betting & Gaming

The role

This senior executive will lead the Customer Success organization, overseeing global agency partnerships and brand-direct managed service teams. You will drive adoption of Ad Tech capabilities for casino and sportsbook brands and shape post-sales strategy.

What you will do

• Define and oversee a unified post-sales strategy for the betting and gaming vertical.
• Develop a customer lifecycle model for onboarding, adoption, and performance.
• Manage senior team leads with leadership, coaching, and strategic direction.
• Establish goals, KPIs, and performance frameworks for teams.
• Scale the combined organization globally.
• Own aggregate revenue goals including retention, upsell, and managed service revenue.
• Partner with Sales leadership to build a pre-to-post-sales motion.
• Champion the adoption of advertising capabilities and educate partners.
• Advocate for customer needs across Product, Data Science, Engineering, and Ad Operations.
• Establish processes for onboarding, campaign execution, optimization, reporting, and renewal.

Required qualifications

• 12+ years in Customer Success, Account Management, Agency Partnerships, or Commercial Leadership within Ad Tech, MarTech, media, or data-driven advertising.
• Deep understanding of programmatic media, sports marketing, data targeting, and cross-channel activation.
• Proven track record of building and scaling global teams, driving retention, and managing multimillion-dollar portfolios.
• Strong executive presence with the ability to influence senior leaders at global holding companies and C-suite brand marketers.
• Analytical, data-driven, highly collaborative, and comfortable operating in a fast-paced, high-growth environment.
• Experience working within or closely alongside the betting and gaming industry, with an understanding of its compliance landscape, marketing restrictions, and unique audience dynamics.

Benefits

• Variable compensation schemes
• US benefits
• 401k plans
• Support for employee wellbeing

About the company

Genius Sports enables a new era of sports for fans worldwide by bringing together next-gen technology and live data. The company works with large leagues and federations such as the NFL, English Premier League, FIBA and NCAA.