Getwhys
Customer Success Manager
Portland, OR | Bozeman, MT | Boise, ID| NYC, NY. Posted 23 days ago
The role
You will own a book of customer accounts end to end, including onboarding, adoption, and renewal. You will work with the product team to shape what is built and help build the CS function.
What you will do
- Own the renewal motion from health checks through signature
- Find and flag opportunities for expansion to sales and the CS lead
- Multithread beyond your champion and build relationships with marketing leadership
- Help launch business reviews
- Partner with Sales on upsells and account continuity
- Run onboarding and enablement using playbooks
- Drive time-to-value and adoption across web app, Slack, and AI integrations
- Track activity, diagnose usage drops, and build reactivation strategies
- Support integration setup between GetWhys and customer tools
- Bring the voice of the customer to Product
Required qualifications
- 3-6 years in account management, sales (AE), or customer success with direct ownership of customer relationships
- A track record of strong customer retention
- Experience with mid-market and enterprise customers, including navigating multiple stakeholders
- Working knowledge of how B2B marketing teams operate, or the curiosity to learn fast
Nice to have
- SaaS a big plus
- Experience selling to or supporting product marketing, marketing, or research teams
- Previous consulting / professional services experience
- Market research or product marketing background
- Early-stage / 0-to-1 experience building process where none existed
Benefits
- Healthcare, Dental, and Vision insurance (90% of your deductible, 75% of your dependents')
- 401(k) with 3% company match
- 18 company holidays, with unlimited PTO (suggested minimum of 10 business days/year)
- Regular in-person gatherings
- Ground-floor opportunity to help build a critical function at a fast-growing startup
About the company
GetWhys is a VC-backed SaaS company building AI-powered customer research and messaging tools for product marketers. It is a small, fast-growing team with large, happy, expanding customers.