IS Support Specialist

The role

The IS Support Specialist provides second-level technical support to customers. They also provide operational and administrative support for IS functions in the assigned office.

What you will do

• Execute the effective and timely delivery of IS services, both hardware and software.
• Interact effectively with all customer constituencies, in person when at all possible.
• Deploy and maintain the operational availability of all related equipment.
• Perform effectively as a second-level technical resource to resolve customer issues.
• Log all pertinent information into ServiceNow.
• Contribute detailed solutions to the ServiceNow Knowledge Base.
• Promote effective utilisation of firm-provided software applications to customers.
• Keep the equipment inventory up to date in the Asset Management System.
• Provide technical support and assistance outside of normal business hours as required.
• Set up, install, operate, test and troubleshoot audio-visual equipment and collaboration technologies.

Required qualifications

• Strong verbal, written, interpersonal and team skills.
• Strong customer service skills.
• Experience providing support in Windows 11, macOS and iOS environments.
• Experience providing support on Microsoft Office products, Exchange Online, SCCM, and Intune.
• Experience providing IS support in a Legal or Professional Services environment.
• Superior experience with computer hardware, printers, smartphones, and audio-visual communications equipment.
• Strong problem solver, with an ability to work well under pressure.
• Proven experience effectively resolving critical/major incidents.
• Strong project planning, organisational and execution skills.
• Strong ability to build and maintain trusted relationships and effectively collaborate at all levels and across all disciplines.
• Ability to remain calm and reasoned under pressure.
• Ability to be flexible to meet varied and changing business requirements.

Nice to have

• Bachelor’s degree in a related field
• technical college training with equivalent experience
• Experience in the legal industry

Before you apply

• Applicants must have the right to work in the United Kingdom.

About the company

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes.