Collaboration Services Analyst

The role

The Collaboration Services Analyst will deliver collaboration, conferencing, and AV support services across international offices. This role combines hands-on technical expertise with user experience for meetings and high-profile client events.

What you will do

• Act as an on-site contact for collaboration support requests and a remote contact for international offices.
• Provide support for high-profile, executive, and complex client-facing events.
• Review room booking systems and meeting calendars daily to assess demand and prioritise workload.
• Proactively prepare meeting rooms in advance including system setup, configuration, and audio/video testing.
• Support meeting handovers and troubleshoot live technical issues.
• Deliver support for meetings and events across all collaboration spaces.
• Liaise with meeting organisers, hosts, and internal staff to coordinate requirements.
• Provide technical support for Zoom, Microsoft Teams, Cisco video conferencing systems, and SynergySky.
• Liaise with third-party vendors to report, escalate, and resolve technical issues.
• Serve as part of the administration team for the Maptician room booking platform.

Required qualifications

• 2+ years' experience in an AV, conferencing, or collaboration support role.
• Knowledge of Zoom, Microsoft Teams, Cisco conferencing systems, SynergySky, and meeting room technologies.
• Experience administering collaboration and room booking platforms such as Maptician.
• Proven ability to support high-profile meetings and complex live events.
• Troubleshooting, analytical, and problem-solving skills.
• Excellent communication.
• Ability to work independently while supporting global teams and initiatives.
• Strong organisational skills to manage multiple priorities in a fast-paced environment.
• Experience producing operational reporting, maintaining documentation, and supporting service improvement initiatives.

Nice to have

• Experience ideally within a professional services or corporate environment.

About the company

Gibson Dunn is a leading global law firm advising clients on significant transactions and disputes. The firm's work is distinguished by a unique combination of precision and vision.