Supervisor, Information Governance Operations

The role

The Supervisor, Information Governance Operations will build and operate a data transfer function to govern data movement. The role involves establishing intake points, documenting procedures, and coordinating the daily workflow of the IG Operations team.

What you will do

• Coordinate the daily workflow of the IG Operations team members
• Run the shift handoff protocol across three time zones
• Review the team's work for accuracy and adherence to procedures
• Participate in the hiring process for the team
• Train team members on firm systems and transfer procedures
• Operate the single intake point for data transfer requests
• Triage, prioritize, and assign every request received
• Handle exceptions and novel cases escalated by team members
• Serve as the firm's point of contact for departing and arriving partners
• Establish the intake system of record and queue reporting

Required qualifications

• Clear written and verbal communication
• Strong organizational skills
• Judgment to resolve escalated governance questions
• Ability to design and document a process where none exists
• Discretion and neutrality in handling attorney departures and arrivals
• Sound judgment around confidentiality obligations and data handling standards
• 5–8 years in legal operations, information governance, records management, litigation support, or a closely related function at a law firm or legal services organization
• Proficiency with at least one enterprise DMS platform
• Managing large, multi-format file sets with an understanding of bulk-transfer integrity and metadata preservation risks
• Working knowledge of secure file transfer, encryption standards, and data handling practices
• Familiarity with e-discovery and preservation concepts
• Managing or working within a distributed or cross-time-zone team

Nice to have

• iManage strongly preferred
• Collaboration and file-sharing platforms such as Box, ShareFile, SharePoint, HighQ, or a VDR

Benefits

• health care
• retirement benefits
• paid days off, including sick time, and vacation time
• parental leave
• basic life insurance
• Flexible Spending Accounts
• discretionary, performance-based bonuses

About the company

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes.