IS Trainer

The role

The IS Trainer provides service to the firm's customers by responding to requests, analyzing needs, and delivering training. This person will research, plan, and deliver training programs for attorneys and staff on IS-supported software and hardware.

What you will do

• Schedules and delivers new hire training for attorneys and staff.
• Works with Global Services personnel to implement software rollouts.
• Participates in firm-wide projects including regression testing and prototyping.
• Researches, plans, organizes and delivers training programs.
• Writes materials for training programs.
• Distributes training aids such as bulletins, QuickCards and handouts.
• Maintains a working relationship with Directors of Admin to determine needs.
• Executes certification training program to required staff.
• Maintains visibility and communication with office members to determine training needs.
• Schedules and prepares the setup of physical or virtual classrooms.

Required qualifications

• Minimum five years of verifiable experience delivering technical training in the legal industry and corporate environment.
• Successful completion of training assignments, as verifiable through evaluations or references, is required.
• Solid knowledge of Windows 11 operating system, Microsoft 365, iManage, Microsoft Teams and Adobe Acrobat.
• Experience with Apple iOS/macOS devices is required.
• Experience with legal applications such as Aderant Expert Time, Litera Compare, Litera Forte, InterAction and Foundation is required.
• Comfortable with one-on-one as well as group training.
• Ability to translate technical concepts and terms into understandable terminology.
• Ability to work with a diverse audience whose skills levels vary.
• Ability to diffuse potential problems and maintain a positive approach.
• Must be able to perform duties independently.
• Position may require limited lifting (25 lbs. or less).

Nice to have

• Experience with Camtasia, Captivate or other eLearning production software is a plus
• A four-year university degree or equivalent is preferred

About the company

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes.