IS Support Specialist - DA

The role

The IS Support Specialist provides technical, operational, and administrative support for IS functions. This person will deliver hardware and software services and maintain equipment in the assigned office.

What you will do

• Executing the effective and timely delivery of IS services, both hardware and software.
• Interacting effectively with all customer constituencies, in person when possible.
• Deploying and maintaining the operational availability of all related equipment.
• Performing effectively as a second-level technical resource to resolve customer issues.
• Logging all pertinent information into the ServiceNow call tracking program.
• Contributing detailed solutions to the ServiceNow Knowledge Base.
• Promoting effective utilization of firm-provided software applications to customers.
• Keeping equipment inventory up to date in the Asset Management System.
• Providing technical support and assistance outside of normal business hours as required.
• Participating as an active team member on assigned IS projects.

Required qualifications

• Strong verbal, written, interpersonal and team skills.
• Strong customer service skills.
• Superior experience with computer hardware, printers, smartphones and audio-visual communications equipment.
• Strong problem solver, with an ability to work well under pressure.
• Proven experience effectively resolving critical/major incidents.
• Strong project planning, organizational and execution skills.
• Strong ability to build and maintain trusted relationships and effectively collaborate at all levels and across all disciplines.
• Ability to remain calm and reasoned under pressure.
• Ability to be flexible to meet varied and changing business requirements.
• Physically able to move equipment.
• Ability to work overtime as necessary.
• Minimum 5+ years of relevant experience.

Nice to have

• Bachelor’s degree in a related field
• technical school training with equivalent experience

Benefits

• health care
• retirement benefits
• paid days off, including sick time, and vacation time
• parental leave
• basic life insurance
• Flexible Spending Accounts
• discretionary, performance-based bonuses

Before you apply

• Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

About the company

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes.