Reception Supervisor

The role

The Reception Supervisor will lead the reception team and oversee main reception, visitor management, and meeting room bookings. This role supports the London office across multiple sites and through a planned office relocation.

What you will do

• Supervise the reception team day to day and ensure appropriate cover
• Manage team performance, appraisals, training, and development
• Prepare rotas, approve holiday, record absence, and recruit and induct new receptionists
• Deliver a consistent service to every visitor
• Cover the reception desk as needed during breaks, absences and peak periods
• Register visitors and issue passes in line with security and data protection requirements
• Work with building security and Facilities on access control, evacuations, incidents and health and safety
• Manage meeting room bookings and set-up
• Prepare a weekly plan of conference room requirements and coordinate with various teams
• Ensure reception, client areas and meeting rooms are clean and tidy

Required qualifications

• Previous experience in a senior front of house or reception role
• Experience supervising or leading a team
• Excellent communication and interpersonal skills
• Strong organisational and problem solving skills
• Ability to work well under pressure and within a team environment
• Proficiency in Microsoft Office Suite
• Experience with room booking and visitor management systems
• Strong client service orientation
• Ability to manage internal stakeholders at all levels
• A hands-on, can-do approach

Nice to have

• Ideally in a law firm, high-end hospitality or corporate environment
• Familiarity with the demands of a law firm and the standard of service expected by partners and clients

About the company

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes.