Operations Manager, 12 months fixed term contract

The role

The Operations Manager supports the Director of Administration in overseeing day-to-day operational functions of the London Office. This role involves managing daily operations across departments and coordinating interdepartmental projects.

What you will do

• Manage daily operations across departments including Facilities, HR, IT, Finance, and legal support
• Coordinate interdepartmental projects and process improvements
• Supervise administrative staff
• Monitor and report on key performance metrics, budgets, and vendor contracts
• Oversee space planning, office maintenance, and vendor relations
• Assist in the implementation and enforcement of firmwide policies and procedures in line with SRA rules
• Support onboarding new partners including technology setup and orientation
• Drive adoption of legal technology and operational tools
• Manage special projects as assigned

Required qualifications

• Minimum 7 years of progressive operations or administrative management experience in a law firm or professional services environment
• In-depth understanding of the Solicitors Regulation Authority (SRA) rules and regulations
• Experience supporting compliance within a legal practice
• Strong organisational, problem-solving, and project management skills
• Excellent communication and interpersonal skills
• Ability to thrive in a high-pressure, detail-oriented, and confidential environment
• Proficiency in Microsoft Office Suite
• Advanced Excel and PowerPoint skills
• Ability to work well under pressure and within a team environment
• Effective verbal and written communication skills
• Ability to efficiently manage a proactive and reactive workload

Nice to have

• Familiarity with the unique demands of a law firm
• Strong client service orientation
• Strategic thinker who is hands-on and solutions driven

About the company

Gibson Dunn is a leading global law firm advising clients on significant transactions and disputes.