Gigs
Sr Director, Operations
New York. Posted 3 months ago
The role
The Sr Director, Operations will own the partner lifecycle from signed contract to live revenue, the company operating cadence, and operational standards across functions. You will also lead Business Operations, including expansion, AI operations, and special projects.
What you will do
- Own the process from signed contract to live, revenue-generating product.
- Build a repeatable launch process with clear stages and owners.
- Stitch together handoffs between go-to-market, partner management, implementation, product, and support.
- Design and run annual planning, quarterly goal cycles, leadership syncs, and business reviews.
- Run a goal-setting framework and build a single source of truth for company-level KPIs.
- Build an operational layer to catch and route day-to-day escalations.
- Set shared operating principles, tooling conventions, and process standards for functional ops teams.
- Work with connectivity ops on reliability, SLAs, and quality monitoring.
- Own the BizOps team covering expansion operations, AI operations, and special projects.
Required qualifications
- Built operational infrastructure at a high-growth startup or scaleup, ideally through a 250+ person scaling phase.
- Ability to run real operations and think strategically.
- Experience owning a process that crosses many functions.
- Strong planning and process instincts.
- Analytically sharp with ability to define metrics and build reporting.
- Track record of using AI as a real operational lever.
- Based in or moving to New York or San Francisco.
Nice to have
- Exposure to international expansion
- Exposure to market launches
- Exposure to multi-jurisdiction operations
- Exposure to telecom
- Exposure to payments
- Exposure to API-first infrastructure
Benefits
- Competitive compensation
- Stock options
- Stipends for home office or work setup
- Budget for learning and development
- Free phone and international data plan
About the company
Gigs is building the operating system for mobile services, a platform that lets tech companies embed global connectivity into their products. The team consists of around 150 people across the US and Europe.