Connectivity Operations

The role

You will support day-to-day operations for connectivity services across global markets. This includes testing, troubleshooting, SIM logistics, and partner coordination while working cross-functionally with Product, Engineering, and Finance teams.

What you will do

• Support core connectivity operations including carrier onboarding, pricing updates, and performance monitoring
• Oversee SIM ordering, inventory tracking, and distribution processes across all markets
• Take ownership of issue resolution for lower-priority partner escalations
• Collaborate with internal stakeholders to triage and resolve connectivity issues
• Plan and execute SIM and feature testing across global providers
• Coordinate with freelancers or BPOs to manage test execution
• Track and report on test coverage, timelines, and results
• Gather and analyze metrics to spot issues and identify trends
• Document workflows, identify bottlenecks, and help implement scalable solutions

Required qualifications

• 2-3 years of experience in an analytical or operational role in tech, consulting, finance, or a high-paced startup
• Strong problem-solving skills and attention to detail
• Comfortable with spreadsheets and picking up new tools like Notion, Looker, SQL, etc.
• Clear written and verbal communication

Nice to have

• An interest in telecom, APIs, or connectivity

Benefits

• Competitive compensation
• Stock options
• Stipends for your home office or work setup
• Budget for learning and development
• Free phone and international data plan

About the company

Gigs is building the operating system for mobile services, a platform that lets tech companies embed global connectivity into their products. The team consists of around 150 people across the US and Europe.