Implementation Manager, US

The role

You will own end-to-end customer implementations for the Gigs platform. You will act as a technical partner, product lead, and commercial strategist to ensure successful go-lives and consumer adoption.

What you will do

• Lead customer implementations end-to-end from scoping to go-live.
• Work with customers' engineering and product teams to define features and architecture.
• Ensure customer products drive consumer adoption and commercial success.
• Identify and solve feature blockers with internal and external Product and Engineering teams.
• Manage a portfolio of high-stakes projects simultaneously.
• Create processes, templates, and frameworks for the implementation team.
• Work with the BDM team to ensure implementations meet promised commercial outcomes.

Required qualifications

• 5+ years in implementation, solutions engineering, or professional services at a high-growth B2B or SaaS company.
• Experience in B2B2C businesses.
• Experience building from first principles.
• Technically fluent in API architecture, webhooks, and integration design.
• Precise and persuasive written and verbal communication skills.
• Experience operating in a company of approximately 150 people or similar environments.

Nice to have

• Experience in fintech, payments, or developer-platform businesses

Benefits

• Competitive compensation
• Stock options
• Stipends for home office or work setup
• Budget for learning and development
• Free phone and international data plan

About the company

Gigs is building the operating system for mobile services, a platform that lets tech companies embed global connectivity into their products. The team consists of around 150 people across the US and Europe.