Gigs for Work Partner Manager

London, New York, San Francisco. Posted 4 months ago

The role

You will own the commercial success of GfW enterprise accounts by managing relationships, driving expansion, and handling renewals. You will act as the primary relationship owner for a portfolio of accounts, tracking account health and feeding product feedback to the product team.

What you will do

Grow NRR and ARR across the GfW account portfolio
Identify expansion opportunities including new employee cohorts, geographies, and use cases
Run renewal conversations
Track adoption rates, seat growth, and health signals
Maintain executive-level relationships with VP IT, CIO, CTO, CPO, and Head of Procurement
Run strategic business reviews
Act as a product expert to track performance
Feed feature gaps and deployment friction back to the product team

Required qualifications

5–8 years in enterprise account management, strategic partnerships, or customer success
Experience personally holding NRR, ARR, or renewal targets
Comfortable owning relationships with multiple senior buyers in large organisations
Technical understanding to earn credibility with IT and procurement buyers
Clear, structured external communication for exec updates and business reviews
AI-native working style
Comfortable running accounts without infrastructure and building infrastructure as you go
Genuine interest in the product

Nice to have

Experience in B2B SaaS, HR tech, managed mobility, or enterprise connectivity

Benefits

Competitive compensation
Stock options
Stipends for home office or work setup
Budget for learning and development
Free phone and international data plan

About the company

Gigs is building the operating system for mobile services, a platform that lets tech companies embed global connectivity into their products. The team consists of around 150 people across the US and Europe.