Roaming Lead

The role

You will own the day-to-day operations and strategic direction of the Global Roaming product. You will work within the Connectivity team to manage roaming network providers and collaborate with Product, Engineering, and Partnerships teams.

What you will do

• Own Roaming vertical strategy end-to-end across direction, execution, operational excellence, market insights and thought leadership.
• Build the Global Roaming vertical into a fully scalable product.
• Drive feature development with product and partner with Finance on rate structure.
• Own Global Roaming dashboards and act as the go-to person on coverage, quality, cost, and usage data.
• Own provider, coverage, and commercial performance.
• Manage provider relationships, plan configurations, and commercial conditions.
• Improve user experience through feature development and testing/QA.
• Take ownership of roaming-specific partner and customer escalations.

Required qualifications

• 8-10+ years in an analytical, operational, or commercial leadership role in tech, consulting, telecom, or a fast-paced startup.
• Track record of owning strategy end-to-end.
• Strong problem-solving skills and attention to detail.
• Comfortable with spreadsheets and picking up new tools quickly.
• Clear written and verbal communication.
• Proactive, hands-on mindset.

Nice to have

• Experience owning a P&L or leading a team
• SQL is a plus
• Interest in telecom, roaming, or connectivity is a plus

Benefits

• Competitive compensation
• Stock options
• Stipends for your home office or work setup
• Budget for learning and development
• Free phone and international data plan

About the company

Gigs is building the operating system for mobile services, a platform that lets tech companies embed global connectivity into their products. The team consists of around 150 people across the US and Europe.