Growth Operations Lead

The role

The Growth Operations Lead will own the operating system for the Growth team. You will manage planning cycles, reporting rhythms, and cross-functional coordination across GTM, Customer Success, Implementation, and Marketing.

What you will do

• Own the operating cadence of Growth.
• Run planning cycles, reporting rhythms, and cross-functional coordination.
• Write playbooks, runbooks, and documentation.
• Build the data and reporting infrastructure.
• Lead the AI and tooling stack.
• Drive strategic projects end-to-end including market expansion and segmentation.
• Unblock the multi-market, multi-product Growth team.

Required qualifications

• 4+ years in a demanding operational environment such as biz ops, strategy & ops, management consulting, or growth ops at a fast-scaling company.
• Self-driven and relentlessly proactive.
• Uses AI tools daily for analysis, automation, building internal tooling, and accelerating research.
• Ability to translate data findings into business decisions and communicate to technical and non-technical audiences.
• Generalist capable of moving between data, process, and strategic framing problems.
• High ownership and low ego.

Nice to have

• Experience in telecoms, fintech, or B2B SaaS especially touching connectivity or payments.
• Experience building or improving internal tooling or automated workflows using AI or no-code tools.
• Experience operating across multiple markets or regions.

Benefits

• Competitive compensation
• Stock options
• Stipends for home office or work setup
• Budget for learning and development
• Free phone and international data plan

About the company

Gigs is building the operating system for mobile services, a platform that lets tech companies embed global connectivity into their products. The team consists of around 150 people across the US and Europe.