GC GO Partner Success and Implementation Specialist

The role

This person will own the end-to-end implementation process for new Partners. They will guide Partners through onboarding, training, and adoption to ensure success.

What you will do

• Own the end-to-end implementation process for new Partners.
• Travel regularly to Partner campuses to lead in-person training sessions and provide support.
• Support day-to-day operations within the GC Gift Officer business unit.
• Gather and communicate Partner feedback to recommend improvements.
• Manage implementation timelines and track early product utilization.
• Monitor product adoption following launch and develop plans to improve utilization.

Required qualifications

• 2–4 years of experience in SaaS, customer success, onboarding, or operations.
• Comfortable working directly with Partners and leading in-person training sessions.
• Ability to travel regularly to build relationships.
• Strong attention to detail, ownership, and follow-through.
• Ability to independently manage implementation timelines and competing priorities.
• Comfortable working in a fast-paced, growing business unit.
• Comfortable using spreadsheets, Excel, or similar tools to track progress and utilization.
• Proactive in identifying challenges and creating onboarding experiences.

Nice to have

• Early-career professionals are welcome and encouraged to apply.

About the company

GiveCampus is a fundraising platform for non-profit educational institutions. The team is purpose-driven and works remotely from across the US.