Senior Manager, Emergency Cash Delivery

The role

You will build team capacity, strengthen response systems, and ensure effective large-scale cash deployment during crises. You will mentor Delivery Managers and surge roster members while contributing to the strategic direction of the Delivery team.

What you will do

• Mentor and train Delivery Managers and surge roster members
• Participate in the evaluation of team learning opportunities
• Support quality assurance across responses
• Contribute to the strategic vision and direction of the Delivery team
• Support surge roster readiness including onboarding
• Develop tools, protocols, and documentation
• Contribute to the development and continuous improvement of operational tools
• Conduct operational diligence and feasibility inputs for potential responses
• Define, track, and report on operational efficiency metrics
• Deploy on short notice to implement Emergency Cash crisis response programs

Required qualifications

• Alignment with GiveDirectly values
• 5–7+ years of experience in a role focused on problem solving, team management, cross-functional collaboration and/or new business development
• 5+ years of experience working in difficult settings, including low-resource and high-insecurity contexts
• 3–5+ years of experience providing direct mentoring or coaching to teams
• Analytical problem solving
• Strong project management skills
• Strong technical skills including data analysis and ease with learning new third-party tech platforms and tools
• Strong communication skills
• Enthusiasm for fast-paced environments
• English (professional fluency)

Nice to have

• Prior humanitarian/emergency experience
• Strong partnership and relationship-management background
• Additional proficiency in French, Portuguese, Arabic, or other languages

Benefits

• Annual Benefits Stipend

Before you apply

• Systematically check with previous employers about any abuse or misconduct related matters
• In-depth reference checks
• Criminal background checks
• Sanctions screens

About the company

GiveDirectly delivers cash directly to people living in poverty and crisis. The organization uses a quantitative approach to performance measurement and rigorous, independent, experimental evaluation of its impact.