Strategic Accounts Customer Success Manager (CSM IC)

The role

You will act as the face of Motive for large customers, assisting them through implementation and driving satisfaction. You will manage product adoption, renewals, and upsells while building relationships with C-suite executives.

What you will do

• Establish and oversee customer adoption, training, and best practices.
• Develop working relationships at multiple management levels including C Suite.
• Collaborate with customers and product managers to manage product enhancement requests.
• Act as a subject matter expert on customer product features.
• Manage initiatives to increase product adoption and customer satisfaction.
• Uncover emerging pain points and expectations to create solutions.
• Partner with AEs, Onboarding, Professional Services, and Sales Engineers.
• Maintain high renewal rates by demonstrating value.
• Identify upsell and expansion opportunities to grow NRR.
• Act as an escalation point for all customers.

Required qualifications

• 5+ years Enterprise Customer Success, Sales, or Account Management experience.
• Track record of delivering scalable solutions in a high-growth environment.
• Ability to learn new software programs and products.
• Ability to thrive in a high-growth, high-ambiguity environment.
• Exceptional account management skills.
• Project management skills with strict attention to detail.
• Problem solver with ability to overcome challenges and ambiguity.

Benefits

• Health care benefits
• Pharmacy benefits
• Optical benefits
• Dental care benefits
• Paid time off
• Sick time off
• Short term disability coverage
• Long term disability coverage
• Life insurance
• 401k contribution

Before you apply

• Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.
• Depending on role and location, you may be required to execute a non-compete covenant.

About the company

Motive empowers people who run physical operations with tools to make work safer, more productive, and more profitable. The platform serves nearly 100,000 customers across various industries.