Director, Customer Success - Canada

The role

This leader will lead a growing sales organization in Canada responsible for managing, retaining, and expanding customer relationships. The role involves overseeing a team of Account Managers and Customer Success Managers to drive revenue growth and business value realization.

What you will do

• Lead a geographically distributed Enterprise and Strategic Account Management sales organization.
• Guide the team in full account ownership, driving retention, negotiating renewals, and identifying expansion opportunities.
• Develop strategies for Account Managers to demonstrate business value realization to enterprise customers.
• Recruit, hire, and develop top Enterprise Account Management sales talent.
• Partner with Sales Operations, Product, Customer Support, and Implementation teams.
• Track and analyze key sales metrics, pipeline generation, and renewal forecasting.
• Serve as a senior escalation point and executive sponsor for strategic accounts.
• Develop and refine scalable sales processes and operational playbooks.

Required qualifications

• 10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account leadership
• 4+ years managing enterprise-focused sellers or account managers and customer success managers
• Demonstrated success owning, retaining, and expanding revenue within complex customer segments
• Strong operational acumen and experience working with tools such as Salesforce, sales analytics dashboards, and revenue forecasting metrics
• Experience building scalable account management programs that drive retention, renewal, and significant account expansion
• Excellent communicator with the ability to influence stakeholders across multiple functions
• Proven ability to build and scale quota-carrying teams in fast-growing SaaS environments
• Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations

Benefits

• Health, pharmacy, optical and dental care benefits
• Paid time off
• Sick time off
• Short term and long term disability coverage
• Life insurance
• 401k contribution

About the company

Motive empowers people who run physical operations with tools to make work safer, more productive, and more profitable. The platform serves nearly 100,000 customers across various industries.