Customer Success Manager

The role

The Customer Success Manager - Mexico will be the face of Motive to customers within Mexico. You will ensure customers realize value from solutions, drive adoption, and provide guidance in best practices.

What you will do

• Own a book of business with existing customers for expansion and renewals
• Ensure consistent retention of revenue and renewal of all accounts
• Own adoption, training, and development of best practices
• Maintain high levels of customer satisfaction and nurture client health
• Identify paths for the customer to realize value from the entire Motive platform
• Help customers navigate internal processes, including support tickets
• Help customers to escalate support issues correctly if needed
• Handle a large volume of email, chat, and phone conversations
• Work with the sales team and Implementation Consultants to ensure a seamless handoff

Required qualifications

• 2+ years prior experience in a customer-facing role
• 1+ years prior experience as a CSM or equivalent (owning a renewal target)
• Bilingual fluency in Spanish and English required
• Ownership of revenue and renewals for a named book of business
• Ability to build and maintain relationships with clients and their key personnel
• Receptive to feedback, willingness to learn and embrace continuous improvement
• Resilient in capacity to deal with pressure and the demands of a fast-paced workplace
• Ability to plan ahead and be resourceful
• Strong sense of ownership for the product

Nice to have

• Experience working with accounts based in both Mexico and US a plus
• Logistics experience is a big plus
• Prior sales experience a plus

Before you apply

• The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations
• Depending on your role and primary work location, Motive Technologies, Inc. discloses candidates may be required to execute a non-compete covenant with the Employer

About the company

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. Motive serves nearly 100,000 customers across a wide range of industries.