Business Strategy & Operations Specialist

The role

You will support GTM Operations through Jira dashboard management, ticket hygiene, and operational reporting. This role involves maintaining dashboards, filters, and reporting views to provide visibility into request volume and delivery progress.

What you will do

• Maintain Jira dashboards, filters, queues, subscriptions, access, and documentation.
• Build reporting views for backlog, aging, workload, status, priorities, and throughput.
• Review tickets for accurate information, ownership, priority, routing, and status.
• Identify and follow up on stale, duplicate, blocked, unassigned, or incorrectly routed tickets.
• Prepare recurring Jira updates for team meetings and stakeholder reviews.
• Perform basic QA on dashboard data and ticket fields.
• Document processes and identify opportunities for standardization or automation.
• Partner with analysts, managers, requestors, and cross-functional stakeholders to resolve issues and improve operational visibility.

Required qualifications

• 0–2 years of experience in business operations, sales operations, project coordination, reporting, or a data-focused role.
• Hands-on experience with Jira, ticketing systems, project-management tools, or workflow platforms.
• Strong attention to detail and ability to follow documented processes.
• Strong Google Sheets or Excel skills, including sorting, filtering, lookups, and basic data validation.
• Clear communication, strong follow-through, and ability to manage recurring deadlines.
• Familiarity with Jira dashboards, JQL, workflows, issue types, statuses, priorities, labels, and permissions.
• Basic understanding of metrics such as backlog, aging, SLA, throughput, cycle time, and resolution time.

Nice to have

• Experience with Salesforce, Confluence, Google Workspace, Tableau, SQL, automation, or scripting
• Bachelor’s degree in Business, Operations, Economics, Data Analytics, Information Systems, or a related field

About the company

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The Motive platform uses industry leading AI to provide visibility and control for various industries.