Manager, Financial Products

The role

The Manager, Financial Products leads the operating performance and growth of three Financial Products teams. This person translates strategy into customer onboarding, enablement, adoption, and spend-growth motions.

What you will do

• Own the strategy, goals, and operating plan for all three Financial Products teams.
• Translate business strategy into segment-level motions for onboarding, enablement, adoption, retention, and expansion.
• Establish standardized processes and segment-specific execution.
• Identify opportunities to improve card activation, transaction volume, and product adoption.
• Partner with leadership to set quarterly priorities, capacity plans, and performance targets.
• Lead, coach, and develop managers and team members.
• Build a performance-management culture through one-on-ones and business reviews.
• Hire, onboard, and retain high-performing talent.
• Develop training, playbooks, and best practices.
• Define the scorecard and reporting cadence for the Financial Products organization.

Required qualifications

• 7+ years of experience in financial services, fintech, SaaS, client onboarding, customer success, sales, operations, or a related field.
• 3+ years of experience leading teams, including experience managing managers or leading through other leaders.
• Demonstrated ability to own a multi-team operating plan and deliver measurable business results.
• Experience building scalable processes for complex customer onboarding, implementation, enablement, or product adoption.
• Strong business judgment and analytical skills.
• Proven ability to coach, develop, and hold teams accountable in a fast-paced environment.
• Strong written, verbal, and executive communication skills.
• Experience partnering cross-functionally with Product, Engineering, Sales, Customer Success, Risk, Support, and Operations teams.
• Experience using Salesforce and business reporting tools.

Benefits

• Health, pharmacy, optical and dental care benefits
• Paid time off
• Sick time off
• Short term and long term disability coverage
• Life insurance
• 401k contribution

Before you apply

• The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.
• Candidates may be required to execute a non-compete covenant with the Employer.

About the company

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. Motive serves nearly 100,000 customers across a wide range of industries.