Senior Collections Analyst

The role

You will own collections strategy and execution for a portfolio of large U.S. Enterprise and Strategic customers. You will partner with various internal teams to resolve issues, secure payment commitments, and improve cash outcomes.

What you will do

• Own end-to-end collections strategy and execution for large U.S. Enterprise and Strategic customers.
• Build and maintain customer-specific collection plans, stakeholder maps, and escalation paths.
• Secure, document, and monitor promises to pay.
• Partner with Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to resolve issues.
• Maintain accurate account notes, invoice status, and collection forecasts in systems of record.
• Provide cash, aging, and at-risk-account updates to leadership.
• Identify and escalate credit, delinquency, and bad-debt risks.
• Lead or contribute to reviews of high-risk and strategically important accounts.
• Identify and recommend improvements for recurring process, policy, reporting, and system issues.
• Coordinate with the global collections team on account handoffs and escalation criteria.

Required qualifications

• 5+ years of experience in Collections, Accounts Receivable, or Finance Operations
• Deep experience designing and scaling collections processes, including automation, dunning strategy, and high-volume, low-touch recovery models
• Experience using automation and AI to improve workflow design, prioritization, and collections outcomes
• Experience managing day-to-day portfolio health, including account health, invoice status, collections forecasting, and timely cash application
• Experience with international collections across markets such as Canada and the UK/EU
• Strong analytical skills
• Ability to partner effectively across Revenue Accounting, Billing, Order Management, and customer-facing Account teams
• Demonstrated success managing Enterprise and Strategic collections in a relationship-sensitive environment
• Bachelor’s degree in Finance, Accounting, Business, or a related field

Nice to have

• Deep experience with Zuora Billing
• Experience with other billing or ERP platforms

Benefits

• health, pharmacy, optical and dental care benefits
• paid time off
• sick time off
• short term and long term disability coverage
• life insurance
• 401k contribution

Before you apply

• The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.
• Candidates may be required to execute a non-compete covenant with the Employer.

About the company

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The Motive platform serves nearly 100,000 customers across various industries.