Fulfillment and Logistics Manager

The role

You will lead and optimize Mexico fulfillment and logistics operations. This includes overseeing 3PL partners, inventory accuracy, inbound receiving, and cross-border logistics.

What you will do

• Oversee daily Mexico fulfillment operations across B2B and B2C channels.
• Manage and optimize 3PL partner performance using KPIs and vendor scorecards.
• Ensure strong SLA/SLI adherence for picking, packing, shipping, and delivery.
• Resolve logistics exceptions, service failures, and operational bottlenecks.
• Build and maintain SOPs for receiving, shipping, returns, and inventory processes.
• Own regional inventory accuracy, reconciliation, and cycle counting processes.
• Partner with global supply planning on forecasting, replenishment, and stock allocation.
• Manage inbound shipments and receiving workflows with suppliers and 3PL partners.
• Manage domestic carrier performance and cross-border freight flows.
• Work with customs brokers and ensure compliance with import/export and regulatory requirements in Mexico.

Required qualifications

• 3–6 years of hands-on experience in fulfillment, logistics, or supply chain operations.
• Experience managing B2B and B2C fulfillment operations in fast-paced environments.
• Proven background managing 3PLs, warehouse partners, carriers, and customs brokers.
• Strong knowledge of inventory management, receiving, warehouse processes, and cycle counting.
• Familiarity with Mexican customs, import/export regulations, and cross-border logistics.
• Demonstrated ability to build KPIs, vendor scorecards, and drive SLA/SLI improvements.
• Strong process-building capability, including creating operational SOPs.
• A self-starter who thrives in autonomous roles and builds structure proactively.
• Clear communication skills and comfort working across time zones with global teams.
• Experience collaborating with cross-functional partners internationally.

About the company

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The Motive platform uses AI to provide visibility and control for safety, operations, and finance teams.