Installations Specialist

The role

You will install, maintain, and repair telematics devices in customer vehicles. This role involves technical work, customer training, and managing strategic installation projects.

What you will do

• Perform installations of gateways, AI cameras, and accessories across vehicles and assets.
• Conduct on-site customer training and support trials or pilots.
• Manage RMAs and serve as lead onsite presence for strategic deployments.
• Oversee strategic installation projects and perform quality checks on third-party installers.
• Audit documentation to ensure adherence to best practices.
• Collaborate with Field Engineering to inform product enhancements.
• Create custom installation guides for specialty configurations.
• Provide remote assistance to third-party installers.
• Manage the review and resolution of escalated technical issues.

Required qualifications

• High school diploma or equivalent.
• Extensive experience in technical equipment installation, service, and repair in automotive or related industries.
• Knowledge of vehicle wiring and electrical systems.
• Proficiency in interpreting technical documentation and wiring diagrams.
• Valid driver's license and clean driving record.
• Must be able to lift and move objects up to 50 lbs.
• Ability to perform physical tasks like lifting equipment, climbing ladders, and working in confined spaces.
• Expertise in installing IoT devices and aftermarket electronics at scale.
• Ability to independently manage complex installations and troubleshoot equipment.
• Excellent communication skills.
• Flexibility to travel at least 50% of the time.

Nice to have

• Spanish Language proficiency

Benefits

• Health, pharmacy, optical and dental care benefits
• Paid time off
• Sick time off
• Short term and long term disability coverage
• Life insurance
• 401k contribution

Before you apply

• Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.
• Candidates may be required to execute a non-compete covenant.

About the company

Motive empowers people who run physical operations with tools to make work safer, more productive, and more profitable. The platform serves nearly 100,000 customers across various industries.