Business Intelligence Analyst II

The role

You will work within the Post Sales Organization to deliver reporting and analytics. You will build scalable dashboards and provide data-driven insights for Customer Support and product teams.

What you will do

• Design, develop, and maintain interactive dashboards and reports using HEX, Retool and Salesforce native reporting tools.
• Write advanced SQL queries to extract, manipulate, and analyze large datasets across multiple systems.
• Partner with Customer Support, Product, Services, and Sales Engineering leaders to translate business needs into data requirements.
• Drive data consistency and accuracy across reporting platforms.
• Provide deep-dive analyses to identify trends, opportunities, and process improvement areas.
• Support cross-functional initiatives by building scalable, automated reporting solutions.
• Collaborate with data engineering and BI teams to ensure alignment on data sources, definitions, and governance.

Required qualifications

• 3 to 4+ years of experience in data analytics and business intelligence
• Strong proficiency in SQL for querying and data transformation
• Strong business acumen & KPIs knowledge for Pre & Post Sales functions such as Support, Sales engineering, services / customer onboarding and customer support
• Strong analytical and problem-solving skills
• Hands-on experience with Salesforce reporting/dashboards
• Python/R for data manipulation and automation
• Prior experience supporting Customer Support, Services, or Sales Engineering organizations
• Excellent stakeholder management and communication skills

Nice to have

• Expertise in HEX or Retool for dashboard development and storytelling

About the company

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The platform serves nearly 100,000 customers across various industries.