Senior Customer Education Consultant

The role

You will develop and deliver customized training plans to help customers maximize product value. This involves strategic planning, conducting discovery sessions, and facilitating virtual or onsite training sessions.

What you will do

• Develop customized training plans for individual accounts.
• Conduct discovery and kickoff calls to understand customer goals.
• Facilitate virtual instructor-led training (VILT) sessions.
• Deliver onsite training at customer locations.
• Host public webinars to showcase product capabilities.
• Run Train-the-Trainer (TTT) programs.
• Collaborate with Customer Education Specialists on learning assets.
• Apply instructional design to conduct needs analyses and manage projects.
• Analyze and refine existing content based on performance data and feedback.

Required qualifications

• Minimum of 3 years of hands-on instructional design experience in a SaaS environment.
• Experience facilitating virtual and/or classroom-based training sessions.
• Strong communication, presentation, and interpersonal skills.
• Ability to understand customer business, operating models, and user roles.
• Strong discovery, critical thinking, stakeholder management, and solution-design skills.
• Understanding of learning theories and instructional design models like ADDIE or SAM.
• Solid project management skills.
• Proficiency with industry-standard eLearning and content authoring tools such as Articulate 360 or Captivate.
• Ability to write clear copy, instructional text, and A/V scripts.
• Excellent time management and organizational abilities.
• Fluency in French.
• Willingness and ability to travel up to 40%.

Nice to have

• Proficiency in Spanish

Benefits

• Health, pharmacy, optical and dental care benefits
• Paid time off
• Sick time off
• Short term and long term disability coverage
• Life insurance
• 401k contribution

Before you apply

• Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.
• Depending on role and location, candidates may be required to execute a non-compete covenant.

About the company

Motive empowers people who run physical operations with tools to make work safer, more productive, and more profitable. The platform serves nearly 100,000 customers across various industries.