Lead Enterprise Revenue Architect (Customer Success)

The role

Lead Enterprise Revenue Architects act as strategic partners to large customers to drive revenue transformation using Gong's AI Operating System. You will guide executive stakeholders and operational teams by architecting workflows, accelerating adoption, and realizing business results.

What you will do

• Partner with senior GTM leaders to design and execute strategies to modernize revenue operations
• Map current-state customer processes to AI-driven workflows
• Execute adoption initiatives that drive behavior change
• Use data-driven insights to quantify measurable business outcomes
• Own the renewal strategy and execution
• Partner with internal teams to ensure an exceptional customer experience

Required qualifications

• 10+ years proven experience in managing complex enterprise accounts with multiple stakeholders
• Track record owning relationships with senior (VP and C-suite) stakeholders
• Track record owning value and ROI conversations
• Excellent communication, negotiation, and presentation skills
• Data-driven mindset with a focus on delivering measurable outcomes

Nice to have

• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives
• Passion for driving customer outcomes and contributing to a high performing and accountable work culture

Benefits

• Medical, dental, and vision plans
• Wellbeing Fund - flexible wellness stipend
• Mental Health benefits with covered therapy and coaching
• 401(k) program
• Education & learning stipend
• Flexible vacation time
• Paid parental leave
• Company-wide recharge days each quarter
• Work from home stipend

About the company

Gong uses AI to transform how revenue teams win through the Gong Revenue AI Operating System. The company helps more than 5,000 companies understand teams and customers, automate workflows, and close deals.