Gongio
Senior Director of Quality
Tel Aviv. Posted a month ago
The role
You will lead the Quality Engineering, SRE, and NOC teams to define how quality is managed, measured, and improved. You will move the company toward an engineering-owned model and implement AI-driven quality and reliability practices.
What you will do
- Define and lead quality and reliability strategy across R&D
- Lead and coach Quality Engineering, SRE, and NOC organizations
- Establish a quality-and-reliability operating model
- Guide QE methodology and tooling including automation and performance testing
- Set direction for reliability engineering including observability and incident management
- Ensure service teams own module reliability while SRE provides standards and tooling
- Ensure the NOC provides effective triage and operational coverage
- Build an incident-management and post-incident learning culture
- Lead AI-driven quality and reliability across the lifecycle
- Measure the impact of AI adoption through specific outcomes
Required qualifications
- Significant experience leading Quality Engineering, SRE, production engineering, or a comparable combination in a complex SaaS or cloud-product environment
- Experience leading multiple technical teams and managers
- Strong technical judgment across test architecture, automation, observability, service reliability, incident management, and production operations
- Experience defining and operating observability standards, SLIs/SLOs, alerting, incident-response practices, postmortems, and on-call models
- Demonstrated ability to help engineering teams improve quality and reliability through methodology, platforms, coaching, and practical standards
- Experience with AI-assisted testing, incident response, operational knowledge, or developer productivity workflows
- Experience defining metrics and operating reviews
- Excellent communication and stakeholder-management skills
- Prior experience as a software engineer, automation architect, or technical operations leader
About the company
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system.