Revenue Architect, Mid Market (CSM)

The role

Mid Market Revenue Architects act as strategic partners to mid-sized customers. You will guide executive stakeholders and operational teams to drive revenue by architecting workflows, accelerating adoption, and realizing business results using Gong's AI Operating System.

What you will do

• Partner with senior GTM leaders to design and execute strategies that modernize revenue operations through Gong's AIOS
• Map current-state customer processes to AI-driven workflows that translate to revenue outcomes
• Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms
• Use data-driven insights to quantify measurable business outcomes that demonstrate Gong's ROI and strategic value
• Own the renewal strategy and execution, partnering with cross functional teams on growth
• Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey

Required qualifications

• 3–5+ years proven experience in customer facing customer success, account management, implementation or similar role in a B2B SaaS company
• Experience managing accounts with multiple internal and customer-side stakeholders
• Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
• Excellent communication, negotiation, and presentation skills
• Data-driven mindset with a focus on delivering measurable outcomes

About the company

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system.