Technical Account Specialist

Austin | Chicago | New York City. Posted a month ago

The role

Technical Account Specialists serve as technical advisors for Premium and non-Premium customers. You will deliver consultative guidance on product capabilities, integration health, and configuration through scoped, time-bound engagements.

What you will do

Serve as a technical advisor for Premium and non-Premium customers.
Lead scoped, time-bound technical advisory engagements from discovery through closure.
Translate complex technical challenges into customer outcomes.
Partner cross-functionally with Customer Success, Professional Services, Product, and R&D.
Own and deliver technical health reviews.
Build and share reusable technical knowledge through documentation and playbooks.
Support customer requests such as security questionnaires and 3rd-party integration guidance.

Required qualifications

3–5+ years in a technical customer-facing role (e.g., TSE, TAM, Solutions Engineer, or similar)
Strong technical acumen and curiosity regarding system architecture, APIs, integrations, and troubleshooting workflows
Excellent communication and customer engagement skills
Experience working with enterprise customers and cross-functional teams
Ability to build credibility and trust with customers without an ongoing, dedicated relationship
Comfort context-switching across a pooled portfolio of customers and shifting priorities
Ability to strategically leverage AI/LLM tools to synthesize technical information
Ability to translate technical details into clear, actionable next steps for non-technical stakeholders
Comfort operating in a fast-paced, high-growth environment

Benefits

Medical, dental, and vision plans
Wellbeing Fund - flexible wellness stipend
Mental Health benefits with covered therapy and coaching
401(k) program
Education & learning stipend
Flexible vacation time
Paid parental leave
Company-wide recharge days each quarter
Work from home stipend

About the company

Gong uses AI to transform how revenue teams win through the Gong Revenue AI Operating System. The company helps more than 5,000 companies understand teams and customers, automate workflows, and close deals.