Engagement Manager

The role

You will lead the end-to-end delivery of Gong customer activations across the Enterprise segment. You will coordinate consultants, technical architects, and cross-functional teams to manage project planning, scope, and stakeholder communications.

What you will do

• Own the full implementation lifecycle from kickoff through handover.
• Manage project scope, schedule, budget, resources, governance and dependencies.
• Identify, communicate and mitigate risks and issues.
• Lead change management activities to drive adoption.
• Maintain clear communication with customer stakeholders and cross-functional teams.
• Ensure smooth transition into Customer Success and Managed Services.
• Use Gong, AI and automation to improve project delivery and documentation.
• Identify opportunities to standardise and automate Professional Services activities.
• Build trust-based relationships with senior client stakeholders.
• Coach and mentor junior Engagement Managers and peers.

Required qualifications

• 6+ years of experience in project management, management consulting or a customer-facing Professional Services role.
• Experience managing multiple complex, concurrent enterprise engagements.
• Experience managing project scope, budgets, resources, risks, dependencies, governance and escalations.
• Experience consulting for go-to-market teams, including Sales, Customer Success, Sales Development, Revenue Operations or Enablement.
• Experience working with European Works Councils or employee representative bodies.
• Ability to build strong working relationships and communicate with senior client stakeholders and executive sponsors.
• Strong understanding of change management principles.
• Experience using AI tools to improve productivity, delivery quality and customer outcomes.
• Strong familiarity with SaaS applications and enterprise business processes.
• Practical experience using LLM tools and agentic workflows.
• Working knowledge of CRM systems.
• Bachelor's Degree, Masters or equivalent practical experience.

Nice to have

• Working knowledge of Salesforce.com or Dynamics
• PMP, PRINCE2, or other relevant project management certifications

Benefits

• Private health insurance plans
• Wellbeing Fund - flexible wellness stipend
• Mental Health benefits with covered therapy and coaching
• Education & learning stipend
• Flexible vacation time
• Paid parental leave
• Company-wide recharge days each quarter

About the company

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system.