Gongio
Professional Services Consultant
San Francisco | Remote (US). Posted a month ago
The role
You will guide Mid-Market and Small Enterprise customers through the deployment and initial adoption of the Gong platform. You will perform technical configuration, process mapping, and solution design to ensure business outcomes.
What you will do
- Conduct discovery and business process mapping to analyze revenue workflows.
- Perform hands-on system configuration of the Gong platform.
- Design and document solutions including workflow design and configuration blueprints.
- Support organizational change management activities to drive user adoption.
- Own the quality assurance process including UAT and post-go-live hypercare.
- Collaborate with customer technical teams to validate data and integrations.
- Maintain functional knowledge of the Gong product suite and third-party integrations.
- Contribute to the refinement of internal delivery assets and templates.
- Partner with Sales and Customer Success for seamless transitions.
Required qualifications
- 4+ years of consulting experience in a customer-facing Professional Services role.
- Ability to manage relationships with stakeholders across Sales, Marketing, and RevOps.
- Strong working knowledge of revenue operations and business processes.
- Proficiency in designing and implementing solutions within a major CRM platform.
- Technical aptitude for hands-on configuration and troubleshooting.
- Excellent communication, interpersonal, and presentation skills.
Nice to have
- SaaS implementations
Benefits
- Medical, dental, and vision plans
- Wellbeing Fund - flexible wellness stipend
- Mental Health benefits with covered therapy and coaching
- 401(k) program
- Education & learning stipend
- Flexible vacation time
- Paid parental leave
- Company-wide recharge days each quarter
- Work from home stipend
About the company
Gong uses AI to transform how revenue teams win through the Gong Revenue AI Operating System. The company helps more than 5,000 companies understand teams and customers, automate workflows, and close deals.