Observability Platform Team Lead

The role

You will lead the team that builds the telemetry foundation, including instrumentation standards, pipelines, and tooling. You will define how the company sees and understands its production systems.

What you will do

• Shape and grow a high-performing team through leadership and mentorship.
• Define observability strategy and standards for logs, metrics, and traces.
• Lead OpenTelemetry adoption across Java and Spring Boot services.
• Own the reliability, scalability, and cost efficiency of telemetry pipelines.
• Improve alert quality and manage cardinality and cost.
• Define monitoring for PostgreSQL, MongoDB, OpenSearch, Redis, and Kafka.
• Enable fast tracing of problems across services, queues, and data stores.
• Provide libraries, templates, and self-service tools to product teams.
• Bring SRE practices like SLOs, error budgets, and on-call into R&D.

Required qualifications

• 8+ years of hands-on engineering experience
• 2+ years leading engineers, formally or as a tech lead
• Deep, hands-on backend engineering experience building large-scale distributed systems
• Hands-on experience with OpenTelemetry including instrumentation, collector, OTLP, semantic conventions and trace context propagation
• Understanding of SRE fundamentals including SLIs/SLOs, error budgets, alerting strategy, and incident response
• Knowledge of health signals for PostgreSQL, OpenSearch, Redis, and Kafka
• Comfortable on AWS and Kubernetes
• Experience with commercial or open-source observability backends
• Bachelor's degree in Computer Science, Software Engineering, or a related technical field

Nice to have

• Java & Spring Boot experience is a strong advantage

About the company

Gong uses AI to transform how revenue teams win through the Gong Revenue AI Operating System. The company helps more than 5,000 companies understand teams and customers and automate sales workflows.