Gongio
Manager, Center of Excellence
Austin | Chicago | New York City | Salt Lake City | San Francisco. Posted a month ago
The role
You will own and execute Center of Excellence projects including instance governance, GTM process design, and AI acceleration. You will build governed workflows in Gong and develop referenceable assets for customers and prospects.
What you will do
- Own and execute CoE projects across instance governance, GTM process design, product feedback, customer zero, and AI acceleration.
- Build and maintain governed workflows in Gong including deal boards, smart trackers, engage flows, and automated plays.
- Manage projects and conversations with product, cross functional partners, and customer zero test groups.
- Serve as an early adopter and tester for new Gong products and capabilities.
- Develop referenceable assets including case studies, process documentation, and workflow snapshots.
- Contribute to the CoE's quarterly point of view on product direction, competitive landscape, and instance health.
- Drive instance governance standards including naming conventions, access control, and periodic audits.
- Own GTM persona workflow mapping by interviewing reps to understand day to day workflows.
Required qualifications
- 3-5+ years in revenue operations, sales operations, or a related GTM function, with direct experience in SaaS.
- Track record of owning a project from scoping through execution without heavy oversight.
- Strong technical aptitude: comfortable working across Salesforce, Gong, various LLMs, and workflow or automation tools.
- Data-driven mindset with the judgment to know when a process is worth scaling.
- Strong written communication skills.
- Comfortable operating with ambiguity in a small team with a large mandate.
- Experience partnering cross-functionally with Sales, Marketing, Product, and Engineering teams.
Nice to have
- Prior experience using Gong as an end user or administrator
- Experience with tools like Retool, Snowflake, or agent-building platforms
Benefits
- Medical, dental, and vision plans
- Wellbeing Fund - flexible wellness stipend
- Mental Health benefits with covered therapy and coaching
- 401(k) program
- Education & learning stipend
- Flexible vacation time
- Paid parental leave
- Company-wide recharge days each quarter
- Work from home stipend
About the company
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system.